Self-Exclusion Guide for Kemer Bet Users in Ethiopia

1. What Is Self-Exclusion?

Self-exclusion means asking Kemer Bet to block or restrict your account so you cannot continue betting during the agreed period. It is a stronger protection than simply deciding not to place another bet.

It is different from:

• Logging out, which normally leaves the account available.
• Deleting the app, which does not restrict the account itself.
• Taking a break without a formal account restriction.
• Setting deposit or time limits, which may still allow betting.

A Kemer Bet account restriction should prevent normal access to betting activity. Ask support to explain its scope before confirming your request.

2. When Should You Consider Self-Exclusion?

If betting feels hard to control, you do not need to wait for the situation to become worse. Consider self-exclusion if you notice any of these signs:

• Using money needed for bills, rent, transport or food.
• Chasing losses by placing more bets.
• Hiding betting activity from family or friends.
• Feeling stress, guilt or anger after betting.
• Trying to stop but returning repeatedly.
• Using borrowed money to place bets.
• Betting during work, study or family time.
• Feeling that betting is no longer entertainment.

Asking for protection is a practical step, not something to feel ashamed about.

3. Temporary vs Permanent Self-Exclusion

Temporary self-exclusion

Temporary self-exclusion restricts betting access for a fixed period. Depending on available options, this may be a short cooling-off break or a longer responsible gaming pause. Ask what happens when the period ends; access should not be assumed to return automatically.

Permanent self-exclusion

Permanent self-exclusion means requesting that betting access be blocked indefinitely or permanently, depending on operator policy and local compliance requirements. It may not be reversible, or future access may require a strict review.

The exact processing time and available exclusion periods should be confirmed by Kemer Bet support.

4. How to Request Self-Exclusion

1. Log in to your Kemer Bet account if access is still available.
2. Check account settings, the responsible gaming area or the support section.
3. Look for “Self-Exclusion” or “Account Restriction”. If no tool is visible, contact support.
4. Request temporary or permanent exclusion and confirm the available options.
5. Confirm your request after reading the restriction details.
6. Wait for confirmation from Kemer Bet and keep a copy of it.
7. Do not create another account to bypass the restriction.

If you cannot access your account, use the official channels listed on Contact Us. State clearly that you want to restrict your betting account through self-exclusion.

Submitting a request does not necessarily mean it has already taken effect. While awaiting confirmation, stop using betting services. Follow up if confirmation does not arrive within the timeframe support provides.

5. What Information May Be Needed?

To identify the correct account, support may ask for:

• Your full name.
• Your registered phone number or email address.
• Your account ID, if available.
• Your date of birth or identity confirmation.
• The requested exclusion period or type.
• Confirmation that you understand the restriction.

Support may request identity confirmation to protect the account. Use only official support channels, and never share your password or one-time login codes.

6. What Happens After Self-Exclusion Is Applied?

Once the restriction is active, the expected protections are:

• You should not be able to place bets.
• Deposits should be blocked.
• Promotional offers and bonus messages should stop where technically and legally possible.
• Active bonuses may be cancelled according to the Terms and Conditions.
• Support may remain available for account closure, balance and document issues.

Withdrawal of any remaining eligible balance depends on verification, payment method rules and applicable terms. Self-exclusion does not guarantee instant withdrawals or access to every amount shown in the account. Ask support how existing bets and pending withdrawals will be handled.

Account information may still be retained where required. See the Privacy Policy for information about personal data handling.

7. Can Self-Exclusion Be Cancelled Early?

Self-exclusion is designed to protect you, so early cancellation may not be available. If Kemer Bet policy permits a change, it should involve support review, identity confirmation and possibly a cooling-off period.

Do not assume that temporary exclusion can be shortened or that permanent exclusion can be reversed. Confirm these rules before choosing an option.

8. Account Access, Login and App Restrictions

During self-exclusion, normal betting features should be restricted across website login, the mobile app, betting pages, live betting, games and keno sections.

Depending on implementation, login may be blocked entirely or limited to non-betting functions. Support should confirm whether balance information or withdrawal requests remain accessible. If betting access still appears available after confirmation, do not use it; report the issue to support.

9. Other Responsible Gaming Tools

Other gambling control tools may include deposit limits, loss limits, session reminders, time-outs, reality checks, marketing opt-out and full account closure. Availability should be confirmed with support.

Betting account limits are not a substitute for self-exclusion when you want to stop betting access. If you want to close your betting account, ask whether ordinary closure includes the same safeguards as self-exclusion.

See Responsible Gaming for related information about responsible gaming in Ethiopia, and the Age Restriction Policy for age requirements.

10. Legal and Regional Notes for Ethiopia

Availability of betting services, account tools and restrictions may depend on Ethiopian law, licensing status, regional access rules, operator policy and payment-channel limitations. This guide is not legal advice and does not confirm any licensing or regulatory approval.

For related information, see Legal Status in Ethiopia, License & Regulation, State / Regional Restrictions and the Disclaimer.

11. Support and Urgent Help

If you feel unable to control gambling behavior, stop using betting services and speak to someone you trust or a qualified support organization. Self-exclusion can restrict an account, but it does not replace personal or professional support.

Friends or relatives can offer support, although account-specific action may require the account holder’s request and verification.

If you believe you may harm yourself or someone else, seek urgent local emergency help immediately.

Frequently Asked Questions

What is self-exclusion on Kemer Bet?

Kemer Bet self-exclusion is a request to restrict betting access for a selected period or permanently.

How do I request temporary self-exclusion?

Check account settings or contact official support. Confirm the available period and wait for confirmation that the restriction is active.

Can I permanently block my Kemer Bet account?

You can request permanent exclusion. Support must confirm its availability, scope and whether any future review is possible.

Can I cancel self-exclusion early?

Early cancellation may not be allowed. Any permitted change should follow the operator’s protective review process.

What happens to my balance after self-exclusion?

Eligible withdrawals follow verification, payment rules and applicable terms. Ask support about your balance and pending transactions.

Will I still receive bonus offers?

Promotional messages should stop where technically and legally possible, but not necessarily immediately. Report continued messages to support.

Who can I contact if I need help?

Use official Kemer Bet support for account restrictions. For personal support, contact someone you trust or a qualified support organization.